You can cancel your ride up to 24 hours before pick-up. Most rides can be canceled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation.

If your travel plans have changed, so you can change your booking. Head to ‘My Activity’ on the app to change:

• When you get picked up, and
• Flight number
• Minor corrections to the pick-up and drop-off points
• Your passenger details

Or Contact our Customer Service +85258014111

For your convenience, we offer a variety of secure payment options, including Visa, Mastercard, American Express, and PayPal.

First, please contact the driver directly and inform him of what has happened. You can find the telephone number in your email. Please report this via our email: service@airport-taxi.com. We will do everything we can to get your lost luggage back to you, either to you place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.

No need to stress, we've got your arrival covered!

Meet & Greet & Desk Service:

- Relax, your driver tracks your flight! We adjust pick-up times based on your actual arrival.

- Ensure smooth sailing: If you haven't already, share your flight number when booking or tell us through WhatsApp (+85258014111) or website chatbox (https://www.airport-taxi.com/).

Yes. If you need a child seat please tell us in the ‘Comments for the driver’ section when making your booking. Some of our Service Providers may apply an additional charge for the hire of a child seat, if this is the case, we’ll contact you to advise you of the additional charge and to arrange payment. If you’d prefer to bring your own child seat, that’s fine – check with your airline as they may allow you to carry this free of charge.

Check the local law

In some destinations, children are required by law to travel in a child seat or restraint. We’ll always try to inform you of this during the booking process, but it’s your responsibility to understand the local legislation of the place you’re visiting.

Important: if you fail to request a car seat for a child, you may not be accepted for travel in destinations where such legislation applies.

Make sure you tell us the number of children travelling and their ages in the Comments for the driver section when making a booking.

Please contact our customer service team and let us know the additional amount that the customer is required to pay and the type of car needs to be upgraded.

Call us at +85258014111

No, there won’t be any extra charge for debit or credit card usage. There’s 3% additional charge by Stripe, our official payment provider, however, we will cover this fee.

Yes we can provide you with an invoice if required. Please contact our Customer Success Team after making your booking to request an invoice. The email is booking@airport-taxi.com

Once you've booked your journey with us, you can access and manage your ride in two ways:

1. Confirmation Email: Check your inbox for our email with a handy booking link. Click it to view details, update preferences, or make changes (which will automatically adjust your link's information).

2. App Access: Download our app and log in to see your upcoming trip, confirm details, or modify settings anytime, anywhere.

Have questions? Our friendly Customer Success Team is always happy to help. Just reach out!

Yes, of course, you can always request a child seat at an additional cost and it will be confirmed after checking the storage availability. In most cases, a child seat cost anywhere from 10 USD to 20 USD, depending on where you travel. This amount can be paid via a payment link, with the assistance from our Customer Success Team. Please do not pay our driver in cash.

Follow the sequence of the form until the payment is completed. Once payment is done, we will send you an automated email to the registered email address with detailed information of your booking. You can make changes, cancel or amend the booking according to the Cancellation Policy.

Ready to land? Here's how to meet your driver:

- Pick-up details: We'll text you a link with where to meet and your driver's number shortly before your trip.

- Stay connected: Switch your phone on when you land and keep it handy. Your driver can call you too.

- Need help? Our handy pick-up page has all the info. We'll send the link via text.

- Driver can't reach you? Call us immediately using the number on your confirmation email.

***Important: Arranging alternative transport without telling us means we're off the hook and no refund will be issued.

1. If you’re being picked up from an airport: 

Your driver will track your flight and wait for at least 45 minutes once you land – even if your flight is delayed. If you still need more time after this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email. 

2. If you’re being picked up from somewhere else: 

Your driver will wait for at least 15 minutes from the pick-up time. If you need more time than this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information on your driver details email.

1. If your card is no longer active: 

The refund should still arrive in your account. If this hasn’t appeared after 7 working days, please contact your bank or card provider for further assistance.

2. If you no longer have an active account with your bank or card provider:

Please contact them directly to claim your funds, because the refund have been redirected to them.